IT / Help Desk

Who uses it: All users submit; Admin resolves.

How to use it:

1. Click Add new.
2. Select issue category (IT, Maintenance, Facilities).
3. Describe specific repair requirements.
4. Track ticket status through to resolution.

Tip: click the ℹ️ Help button in the top bar, or the 💬 assistant, for the full explanation of any page.